Your privacy is our priority

1. Introduction

3kvlp (referred to herein as "we", "our", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. We fully acknowledge that your personal information is a highly valuable asset and that ensuring its protection is our fundamental responsibility.

This privacy policy explains what information we collect when you use the 3kvlp platform, why we collect it, how we use it, and what rights you have over your information. By continuing to use this site, you are considered to have given your consent to the terms of this policy.

This policy is an integral part of 3kvlp's terms and conditions. If anything is unclear, please contact us.

2. What Information We Collect

3kvlp may collect two types of information from you — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you create an account or use our services, we may collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• National ID or passport details (for identity verification)
• Financial transaction details (deposit and withdrawal records)
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Messages and information provided when contacting our support team

2.2 Information Collected Automatically

When you visit the 3kvlp platform, the following information may be logged automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Date, time, and duration of visits to the site
• Which pages you viewed and which games you played
• Referral source (where you came from before reaching our site)
• Information collected from cookies and similar tracking technologies

3. Purpose of Data Collection

3kvlp uses your information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To process gaming, betting, and financial transactions.
• Age and identity verification: To comply with applicable regulations and prevent access by those under 21.
• Fraud prevention: To detect and prevent suspicious activity.
• Customer support: To resolve your questions and complaints.
• Responsible gaming: To identify problematic behaviour and provide the necessary support.
• Platform improvement: To enhance the quality of our services and the user experience.
• Communication: To notify you of important policy changes or account-related matters.

4. Cookie Policy

The 3kvlp website uses cookies and similar technologies. Cookies are small text files stored in your browser that help remember information about your visit.

4.1 Types of Cookies

• Essential cookies: Essential for the basic functionality of the site — maintaining login status, security tokens, and so on. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language selection.
• Analytics cookies: Help us understand how users are using the site, which supports service improvement.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.

5. Data Sharing and Disclosure

3kvlp does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We work with selected third-party service providers who assist in running our operations. These include payment processing companies (bKash, Nagad, Rocket, Upay), technology service providers, and fraud detection firms. All such parties process data only according to our instructions and may not use it for their own purposes.

5.2 Legal Obligations

We may be required to disclose information to relevant authorities in response to a court order, statutory investigation, or other legal requirement.

5.3 Fraud and Abuse Prevention

To protect the integrity of the platform and safeguard the interests of other users, information may be shared with law enforcement agencies where necessary.

6. Data Retention Period

3kvlp retains your information only for as long as it is needed. Specifically:

• Account-related information is retained for as long as the account is active, and for a defined period after account closure as required by law.
• Financial transaction records are retained long-term for audit and compliance purposes.
• Customer service communication logs are kept for a defined period for issue resolution and quality improvement.
• When data is no longer needed or its legal retention period has expired, it is securely deleted or anonymised.

7. Data Security Measures

3kvlp has implemented industry-standard technical and organisational measures to protect your information:

• SSL encryption: All data transmission on our platform is secured by SSL/TLS encryption, protecting your information from third-party monitoring.
• Access controls: Only authorised staff who require access for their work can access your personal information.
• Secure servers: Data is stored on secured and monitored servers.
• Regular reviews: Our security processes are regularly assessed and updated.
• Staff training: All staff are trained on data protection.

However, no method on the internet is 100% secure. While we make every effort, we cannot guarantee complete security. In the event of a data breach, we will notify affected users as quickly as possible.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may request at any time to know what information we hold about you. We are required to provide that information to you within a defined timeframe.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, deletion may not be possible if there are legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to the processing of your information on the basis of our legitimate interests. However, this may result in certain service features being unavailable to you.

8.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, commonly used format.

To exercise any of the above rights, please contact us at [email protected].

9. Protection of Minors' Data

3kvlp does not provide services to anyone under the age of 21. We do not intentionally collect any information from minors. An age verification process is followed at the time of account registration.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

10. Third-Party Links

The 3kvlp website does not contain links to any external or third-party sites. Your experience on our platform is fully covered by this privacy policy.

11. Changes to This Policy

3kvlp reserves the right to update this privacy policy from time to time. In the event of any significant change, we will take the following steps:

• The "Last updated" date at the top of the page will be changed.
• For significant changes, we will send a notification to your registered email or mobile number.
• Continuing to use the platform after an updated policy is published will be considered as your agreement to the new policy.

We encourage you to review changes to the policy regularly.

12. International Data Transfers

Our servers and service providers may be located outside Bangladesh. In such cases, your information may be transferred to another country. However, we ensure that appropriate safeguards are maintained for all transfers and that your information receives an equivalent level of protection.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team is always ready to assist with all your enquiries.